Collection Information

Collection Address:
Cradle & Stitch Interiors
60 Elizabeth Eybers Street, Randhart, Alberton

Check Delivery Options Before Checkout

We offer local and national door-to-door delivery options. Delivery rates are calculated based on your location, the size and weight of the product, and the quantity ordered. Please confirm we deliver to your area before placing your order.

For inquiries about delivery rates or procedures, contact us directly. All deliveries are managed by a trusted third-party courier service.

LOCAL DELIVERY AREAS (GAUTENG)

We deliver to the following areas:

Johannesburg, Midrand, Randburg, Roodepoort, Sandton, Alberton, Germiston, Benoni, Boksburg, Brakpan, Edenvale, Kempton Park, Springs, Centurion, Pretoria

Please Note:
We do not deliver to townships, high-risk, or outlying areas.

NATIONAL DELIVERY AREAS

We deliver to most major cities in South Africa, including:

Gauteng, Durban, Cape Town, East London, Port Elizabeth, Bloemfontein, Nelspruit, Polokwane, George, Pietermaritzburg

We also deliver to:
Botswana, Lesotho, Eswatini

Please Note:
We do not deliver to townships, high-risk, or outlying areas.

IMPORTANT DELIVERY INFORMATION

1. How long will delivery take?
   Delivery takes 2-4 working days after your product is ready.
2. Can I schedule a specific delivery time or date?
   This depends on your location. While the courier aims to accommodate requests, some deliveries follow specific routes. The courier company will contact you to confirm delivery details.
3. What if my parcel is damaged during transportation?
   Contact us immediately. Claims must be submitted within 48 hours of delivery. If the packaging shows damage, take photos before unwrapping the parcel. Ensure you inspect the product thoroughly after opening.
4. What if I only notice damages later?
   Claims cannot be made after 48 hours of delivery. Please inspect your parcel promptly upon arrival.
5. What if the damage is due to a factory fault?
   Factory faults are covered under our 7-day faulty policy, in line with the Consumer Protection Act. We will repair or replace defective products due to manufacturing flaws, provided the item is in its original condition and packaging. Repair or exchange will be processed within 10 working days after we receive the item and confirm the issue.
6. How do I return an item?
   Cradle & Stitch Interiors is based in Johannesburg, and all repairs are done in-house. While we deliver nationally, return shipping is the customer’s responsibility and at their own cost.
   Please Note: Returns received after 7 days from the delivery date will not be accepted.
7. What steps do you take to ensure products arrive undamaged?
   • Each product undergoes three inspection phases before shipping.
   • Photos of the product are taken before and after packaging.
   • Products are wrapped in pallet wrap, cardboard, and bubble wrap to protect them during transit.
     Inspection reports can be provided upon request.