- CSI Studio does not exchange or return ANY custom made items.
We have a 7 day faulty policy whereby CSI Studio will repair or replace the product provided in accordance with the applicable provisions of the Consumer Protection Act, if the goods were defective, unfit for purpose or failed due to a design or manufacturing flaw. - The goods needs to be in its original condition & packaging. The cost to return the item to our premises is for the clients account. Subject to what is recorded under this returns policy clause, if returns are received by us after 7 (seven) days from the date of delivery, we will not be obliged to accept the returned goods for the purpose at all.
- Repair or exchange will be processed within 10 working days once we have received the item and the above criteria has been met.
- No returns will be accepted as a result of the item not fitting. Strictly no cash refunds.
- The delivery team will not be responsible to move any of your personal items, remove any doors etc. to get item through non standard entrances. Please ensure that there is clear access to the room.
- We will endeavour to deliver goods within the advised time periods, but goods are subject to availability and delay in the delivery of goods is frequently in the hands of a third party and sometimes outside our control. Carriers cannot specify an exact hour of delivery. Any dates we specify for the delivery of goods are approximations only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay in the delivery of the goods. Our failure to meet approximate delivery dates will not be grounds for you to cancel the sale. Some orders may be delivered in more than one drop. If you are not at home on the date that has been agreed and the delivery agent cannot contact you, we reserve the right to charge you for the re-delivery.
Working Hours
Monday - Friday: 08H00 - 17H00 (By Appointment Only)
Saturday: 08H00 - 11H00 (By Appointment Only)
Sunday - Closed
NATIONAL & LOCAL DELIVERY SERVICESAVAILABLE.
Enquire on our rates.
SELF-COLLECT
(60 Elizabeth Eybers Street Randhart, Alberton)
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